FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
Any questions?
1 Days
Products with quality
Products truly help.
Sari
3 Days
Your delivery service in DK is not…
Your delivery service in DK is not giving option of pick up in package shop of my choice!
SZCZEPANSKI Christopher
4 Days
Always good products
Always good products. Thank you
Silke Wieczorek
5 Days
Swift delivery
Swift delivery - quality products
Trusted
6 Days
Incredible and quick service and…
Incredible and quick service and delivery. Thank you again for your assistance. Your products are really helpful!
Kazanti Kleopatra
7 Days
this is probably not the last time i'll…
this is probably not the last time i'll buy noopept, however i'm really thankful to y'all, omberacetam helped me a lot getting out of the drug spiral, now i can finally enjoy again the scent of a flower with actual pleasure
DE ROSA Luca
8 Days
top in europe
top in europe
GIGLIO LUCA
10 Days
Thank you for producing such important…
Thank you for producing such important and rare supplements!!! You're the only ones who can provide a solution when it's impossible to find elsewhere!!! Thank you for the quality of your products and your genuine interest in anti-aging, making them accessible to those interested in this field and wanting to help themselves!!!❤
Katerina Iyulskaya
12 Days
Great!
Great product,the delivery and also good quality products
KASINGA Rebecca
14 Days
It has good products
It has good products and delivery is prompt.
Roger De Backer
17 Days
Good seller..good products and good…
Good seller..good products and good delivery service.
Sam
19 Days
A wide selection and high-quality products
I order regularly and am always happy with the service
Maria Teresa Jannone
21 Days
Prompt delivery
Prompt delivery
Alan
21 Days
A bit expensive but really good…
A bit expensive but really good products. I have been a customer for years now.
ma.schi
22 Days
TOP service & products
TOP service & products
PINOTTI Giorgio
of experience
your money back
##montant## purchase