FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
Any questions?
4 Days
Super fast delivery
Super fast delivery. Trying flexismart at the moment, Maybe a bit too soon to see results bit nice tolérance so far.
Maria Angeles Verdu
4 Days
Good service
Supersmart are an efficient company - the order arrived quickly. This is usual for them, though they have occasionally been let down by delivery firms - not a surprise and not their fault.
Barry Humphries
6 Days
Excellent product
Excellent product, quick delivery
FERENCNE Soros
8 Days
High quality, reliable service!
I have been ordering their products for years! They are excellent quality. And despite the international shipping, my order allways arrived pretty fast. The loyalty program is very fair, I get great prices on the products. Imagine: my specialists are asking me what have I been taking that my counts are so good!
Petra Hruskova
9 Days
I purchased Melatonin
I purchased Melatonin, very quick delivery to the UK and product is perfect. Very Happy
Dean Harriss
11 Days
Avis général
Well boxes are white but that puts a bit of serious color for my grey matter. Supersmart is quality products and made myself a pharmacy. Honestly should be remboursed by the health institutes selling pills
LEBORDAIS Thomas
12 Days
Arrives in just five days even to Japan…
Arrives in just five days even to Japan – that’s insanely fast! Amazing lineup of innovative products.
namio
14 Days
Quality and choice of supplements.
Quality and choice of supplements.
Maja
19 Days
perfect great
perfect great
igor janic
24 Days
Good products and speedy delivery
Good products and speedy delivery
Jim
27 Days
Very good
Very good, fast delivery
Paddy
28 Days
Excellent products
Excellent products. Excellent servce.
MIFSUD Joseph
28 Days
It was sent expediently
It was sent expediently, the tracking worked nicely!
Roger De Backer
30 Days
Everything okay
Quality products people can account on. Fast shipping.
Fred Laan
41 Days
Good products
Good products
Emmanuel
of experience
your money back
##montant## purchase